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Professional Standards


Not all real estate agents are REALTORS®. REALTORS® abide by the strict standards of the National Association of REALTORS® Code of Ethics and Standards of PracticesThe Code of Ethics and Standards of Practice outline duties that REALTORS® has to clients and customers, the public, and other REALTORS®. For more information about the Code of Ethics and Standards of Practice, visit

If a REALTOR® has failed to meet these standards, you can file a complaint. First, you must determine* if the person is a REALTOR® and, thus, bound by the Code of Ethics. Then you have the following options to resolve your dispute:

Contact the Broker

Contact the person’s broker to inform him or her what happened. Many problems come from a lack of communication. Speaking directly with the broker could lead to a quick resolution. 

Use the Ombudsman Program

A volunteer from the Texas REALTORS® Professional Standards Committee will listen to your concerns, explain possible resolutions, and answer questions.

File an Ethics Complaint

If contacting the broker and talking to an ombudsman doesn’t resolve the problem, you can file a formal complaint.

File an Anonymous Complaint

For certain types of Code of Ethics violations, you can submit an anonymous complaint.


This process is used when you think you’re owed money based on an agreement.



*If your agent is not a REALTOR®, you will need to contact the Texas Real Estate Commission.

National Association of REALTORS® Code of Ethics


Are you ready to accept the C2EX Challenge?

Are you ready to take your career to the next level and fulfill your NAR Ethics requirement at the same time? Then the LAR C2EX Challenge is for you!
Each quarter LAR Members who complete their C2EX designation will be entered into a drawing to win $200. Drawings will be held during the April, August and December luncheons.
LAR Members who complete or renew the C2EX program in 2024 will be entered into a drawing at the December luncheon for 2025 LAR and MLS dues.

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