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Golden Nuggets of Customer Service and Sales

Date: Wednesday, November 11, 2020 9:00 am - 11:00 am
Instructors - Speakers: Cindy Lott
Course Type: CE
Credits: 2 hrs
Format: Interactive Broadcast/Zoom
Deadline: Early 10/28/2020. Absolute 11/09/2020
Member Price: $20.00 by 10/28. Add $5 after 10/28
Non-Member Price: $20.00 by 10/28. Add $5 after 10/28

CE hours: 2

Cost: $20 if registered by 10/28/2020.  Add $5 after 10/28/2020.  MUST REGISTER BY 11/09/2020


There’s no magic pill, potion or wand to create customer loyalty. You get less than 20 seconds when a customer walks into your store or calls and asks a question. It’s those 20 seconds that means the sale. This course trains agents with sales and service techniques they can implement immediately to ensure their business captures and effectively navigates important client interactions.


Instructor: Cindy Lott

Location: Zoom or LAR Office, 5015 Knoxville Ave, Lubbock, TX 79413

Students may choose to attend via Zoom or by coming to the LAR office for interactive broadcast.  Upon registering, please email members@lubbockrealtors.com to let Holly know which option you have chosen. See below for more information about each format.


If you choose Zoom: **Participants agree to arrive early and remain on camera while class is in session and will keep the camera in a stable and unchanging position.  Students will not engage in distracting or unsafe behavior while in class including, but not limited to, driving!  If participants engage in this type of behavior they will be removed from the class and will not receive credit.


If  you choose to come to the LAR office: **You must arrive prior to the class start time and stay in class while it is in session.  Those who fail to arrive on time or fail to attend will forfeit the class fee and will not receive CE credit.  Transferring of funds from one class to another is not allowed. This is an interactive broadcast course, meaning participants in multiple locations will see, hear, and speak with each other and the instructor.

Rapattoni Class ID: 2011GOLD

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