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Complaints and Ethics

If you're having a problem with a Lubbock REALTOR®

Before you file a complaint

Many problems arise because of lack of communication or the communication breaks down. Try talking to your agent's broker first, if your agent holds a salesperson's license. If your agent is the broker, you can utilize the services of the Texas Association of REALTORS® OMDUDSMAN program. This program can reestablish the lines of communication, and save both parties the trouble of filing a complaint.

Code of Ethics and Complaints

All REALTORS® must abide by NAR's Code of Ethics and Standards of Practice. The Code of Ethics and Standards of Practice outline duties that REALTORS® have to clients and customers, the public, and other REALTORS®. For more information about the Code of Ethics and Standards of Practice, visit https://www.nar.realtor/about-nar/policies/code-of-ethics-and-professional-standards

If you have a problem with your Lubbock REALTOR®, you can file an Ethics Complaint with the Texas Association of REALTORS®. To make sure the individual you have a complaint against is a REALTOR®, go to the Texas Association of REALTORS® File a complaint page.

If your agent is not a REALTOR®, you will need to contact the licensing agency in Texas, the Texas Real Estate Commission, phone 512-936-3000.

Code of Ethics and Standards of Practice

All REALTORS® must abide by NAR's Code of Ethics and Standards of Practice. The Code of Ethics and Standards of Practice outline duties that REALTORS® have to clients and customers, the public, and other REALTORS®. While the Code of Ethics establishes obligations that may be higher than those mandated by law, in any instance where the Code of Ethics and the law conflict, the obligations of the law must take precedence. 

The Code of Ethics can be found here http://www.realtor.org/about-nar/governing-documents/the-code-of-ethics 

 

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